Privacy Policy

At Elements of Massage, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Collection of Personal Information

We may collect personal information from you directly when you make an appointment or inquiry with us. This information may include:

• Your name
• Contact details (such as phone number and email address)
• Health information relevant to your massage therapy session

Use of Personal Information

We use the personal information collected for the following purposes:

• Scheduling and managing appointments
• Providing massage therapy services tailored to your needs
• Communicating with you regarding your appointments or inquiries
• Responding to your requests and inquiries

Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With your consent
• Where required or authorized by law
• To our professional advisors or service providers who assist us in providing our services

In accordance with Australian Privacy Principle 2 (APP 2), individuals have the option to remain anonymous or use a pseudonym when engaging with our services, where it is lawful and practicable to do so. However, please note that in the context of providing massage therapy services, it may not always be feasible to maintain anonymity, especially considering the nature of the services we provide and the need to accurately record and manage appointments and health information. We may require your personal information to ensure the quality and safety of our services. If you choose not to provide certain personal information, it may affect our ability to provide you with our services effectively.

Data Storage

We may store your personal information on secure servers managed by us or third-party service providers. These servers may be located within or outside of Australia. By providing your personal information to us, you consent to the storage of your data on these servers.We take reasonable steps to ensure that your personal information is stored securely and protected from unauthorized access, disclosure, or misuse. This includes implementing appropriate technical and organizational measures to safeguard your data.

While we strive to maintain the security of your personal information, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data during transmission or while it is stored on our servers or the servers of our third-party service providers.

Security of Personal Information

We take reasonable steps to ensure the security of your personal information and protect it from unauthorized access, disclosure, or misuse. This includes implementing appropriate physical, electronic, and managerial safeguards to secure the information we collect.

Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if necessary. To request access or correction to your personal information, please contact us using the details provided below.

Direct Marketing

We may use the personal information you provide to us, including your name and email address, for direct marketing purposes. This may include sending you promotional materials, newsletters, special offers, and other marketing communications related to our massage therapy services.

You have the right to opt out of receiving marketing communications from us at any time. To opt out, please follow the instructions provided in the marketing communications or contact us using the details provided below.

Please note that we may use third-party marketing services to assist us in our marketing efforts. In such cases, we may share your personal information with these third-party service providers for marketing purposes. We will retain your personal information for marketing purposes for as long as necessary or as required by law. If you wish to have your information removed from our marketing database, please contact us using the details provided below.

Complaints

If you believe that we have breached the Australian Privacy Principles or have concerns about how we handle your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you in a timely and appropriate manner.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our website, and we encourage you to review it periodically.